Shipping & Returns
Shipping Policy
All orders come with free tracked delivery. We currently deliver to addresses in the United Kingdom only.
Orders are processed within 1–3 working days. Our products are shipped from partner warehouses, most of them overseas, and most orders arrive within 5–12 working days. The estimated delivery date is shown at checkout. If you order several items, they may arrive in separate parcels.
As soon as your order ships, we will email you a tracking number. All prices are in pounds sterling (GBP) and include VAT, so there is nothing extra to pay on delivery.
If your parcel has not arrived within 20 working days of dispatch, please email us at info.gadzostore@gmail.com. We will look into it and, where needed, send a replacement or give you a full refund.
Return & Exchange Policy
You can return most items within 20 days of receiving them, for any reason. This is longer than the 14-day cancellation period required by UK law.
To start a return, email info.gadzostore@gmail.com with your order number and we will send you the return address. Please note that returns may need to be sent to an address outside the UK. Items should be sent back unused, in their original packaging. We may reduce a refund if an item has been handled more than needed to check it. For hygiene reasons, in-ear products cannot be returned once their seal has been broken, unless they are faulty.
If you simply change your mind, you pay the cost of sending the item back. If an item arrives faulty, damaged or not as described, we will cover the return cost and offer a repair, a replacement or a full refund, in line with your rights under the Consumer Rights Act 2015.
Refunds are made to your original payment method within 14 days of us receiving the item, or receiving proof that you have sent it back. Your statutory rights are not affected.